Template variables

Map the numbered placeholders in your template body ({{1}}, {{2}}…) to any of the fields below. You can also use custom static values.

Customer

Field	Example	Notes
`customer_name`	Priya Sharma	Full name as Shopify has it.
`customer_first_name`	Priya	Everything before the first space in `customer_name`.

Order

Field	Example	Notes
`order_number`	#4521	Shopify order name, with the leading hash.
`order_amount`	INR 1299.00	Formatted as `{currency} {amount}` with two decimals.
`currency`	INR	ISO currency code from the order.

Store

Field	Example	Notes
`shop_name`	kri-labs	Your myshopify handle without the `.myshopify.com` suffix.

Shipping

Available on shipped and delivered stages (populated from the Shopify fulfillment).

Field	Example	Notes
`tracking_number`	1Z999AA1	Empty if the fulfillment has no tracking number yet.
`tracking_url`	https://tracking.…	Carrier-provided URL.
`carrier_name`	DHL	Carrier as reported by Shopify.

Refund

Available on the refunded stage.

Field	Example	Notes
`refund_amount`	INR 1299.00	Formatted like `order_amount`. Empty if amount is missing.

COD confirmation button

Available on the cod_confirmation stage only. Use these in a template URL button, not the body.

Field	Example	Notes
`confirmation_url`	https://orderping.kri-labs.com/confirm/…	Full confirmation page URL for this order.
`confirmation_token`	a1B2c3D4…	Just the per-order token — use this when your template’s URL button has a static base URL and a dynamic suffix.

Custom static values

Instead of picking a field, you can set a placeholder to a static string you type in — useful for things like a fixed support contact or a brand tagline. Pick Custom value in the mapping UI and enter the text.

Fallback when a value is missingIf a resolved value comes back empty (e.g. the order has no tracking number yet), OrderPing sends the placeholder as - so the template still validates.

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Last updated 2026-04-18